Our Feedback and Complaints Process

We value your feedback

If you have any questions, queries, suggestions or complaints, we want to hear them.  Here are some helpful tips to assist you through our feedback and complaints process:

•    Firstly, we suggest you contact your Grower Services Representative click here or anyone else in the EastPack team you feel comfortable discussing the matter with. 

•    If you have a complaint of a financial nature, you can either EastPack's  Chief Financial Officer – Merv Dallas Merv.dallas@eastpack.co.nz, or contact Financial Services Complaints Ltd (FSCL), an external dispute resolution scheme for our industry approved by the Ministry of Consumer Affairs.  Click here  to visit the FSCL website to view the process for making an official complaint.

•    You may wish to direct you feedback to our Feedback and Complaints Committee.  If so, simply email fcc@eastpack.co.nz , or send a letter to:

    Feedback and Complaints Committee
    C/o Company Administrator
    PO Box 243 
    Te Puke